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About Us
Welcome to Collecting Box

Specialists in debt recovery, legal services, and bespoke solutions

At Collecting Box, we are a specialized firm focused on accounts receivable recovery, delivering comprehensive solutions across preventive, pre-legal, and legal collection processes. We support organizations in recovering outstanding receivables through proven, ethical strategies tailored to each portfolio.

Our multidisciplinary team integrates legal expertise, strategic telemarketing, and advanced technology to ensure a streamlined, results-driven approach. Through structured outreach, personalized engagement, and risk-based analysis, we are committed to maximizing recovery rates while reducing turnaround time.
We are backed by highly skilled professionals and a robust operational framework that delivers measurable outcomes, full transparency, and an unwavering commitment to our clients.

MISSION, VISION AND VALUES
Mission

To be the trusted strategic partner in the recovery of delinquent receivables, delivering agile, effective, and tailored solutions through the use of advanced technology and a highly skilled team. We are committed to generating measurable results that strengthen our clients’ profitability and safeguard their corporate reputation.

Vision

To establish ourselves as the leading firm in comprehensive debt collection services nationwide, recognized for our innovation, operational efficiency, and excellence in client service.

Core Values
  • Commitment: We approach every engagement with ownership, accountability, and a strong results-driven mindset.
  • Transparency: We operate with clarity and integrity across our processes, reporting, and client interactions.
  • Efficiency: We optimize resources and timelines to maximize recovery performance.
  • Respect: We maintain ethical, professional, and respectful communication with all stakeholders.
  • Innovation: We leverage advanced technology to deliver modern, secure, and effective collection solutions.
  • Confidentiality: We safeguard client and debtor information under the highest security standards.
Strategic Objectives
1
Maximize Accounts Receivable Recovery

Achieve the highest possible recovery of our clients’ portfolios, minimizing losses and optimizing return on investment.

Foster a Culture of Excellence

Promote professionalism, commitment, and innovation across our organization, ensuring the highest standards of quality in every service we deliver.

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3
Build Strong Client Relationships

Develop long-term partnerships grounded in trust, transparency, and collaboration, tailoring our solutions to meet each client’s specific needs.

Sustain Long-Term Growth

Expand our market presence through service diversification, entry into new sectors, and the continuous improvement of our processes.

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Communication Channels
WE PROVIDE A DIVERSE SET OF TOOLS TO SUPPORT OUR CLIENTS
Debt Collection Management CRM Platform
  • System to record, segment, and track accounts receivable
  • Automated collection workflows
  • Multi-user access with permission controls
Contact Automation
  • Automated dialers
  • Broadcast messaging with pre-recorded messages
  • WhatsApp messaging
  • Automated SMS and email reminders for payments
Risk Analysis and Scoring
  • Debtor risk profile assessment
  • Machine learning models to predict payment probability
  • Intelligent segmentation to prioritize collection efforts
Real-Time Monitoring and Reporting
  • Dashboards with key performance indicators (KPIs): recovery rate, contact rate, payment promises, among others
  • Automated reports delivered via email
Our Services
Everything you need for efficient and profitable management
International Quality Standards
National and International Certifications

At Collecting Box, we support our expertise with advanced academic and technical training. Our team is certified by recognized institutions at both national and international levels, enabling us to deliver professional, ethical, and highly effective debt collection services.